General users and clients
Maintenance Ltd (ICO registration Z7751603) ("MBM Ltd") takes your privacy very
any queries you may have about your personal data. If you need more
information, please contact:
If you have
entered into a contract with MBM Ltd or one of our subsidiaries or group
companies, the controller of your data will be MBM Ltd company or companies
stated in your contract and any additional consent you give us.
information handling policy and procedures have been developed in line with the
requirements of the 1995 European Union Data Protection Directive (Directive
95/46/EC) and the General Data Protection Regulation (in force from 25 May
2018) and applicable national law.
information do we collect?
and process personal data about you when you interact with us and our products
and when you purchase goods and services from us. The personal data we process
username and password;
home or work address, email address and/or phone number;
payment and delivery details, including billing and delivery addresses and
credit card details, where you make purchases from us;
related to the browser or device you use to access our website;
browser and operating system;
of calls you make to our customer service team;
any other information you provide
2. How do we
use this information and what is the legal basis for this use?
the personal data listed in paragraph 1 above for the following purposes:
required to establish and fulfill a contract with you, for example, if you make
a purchase from us or enter into an agreement to provide or receive services.
This may include verifying your identity, taking payments, communicating with
you, providing customer services and arranging the delivery or other provision
of products or services. We require this information in order to enter into a
contract with you and are unable to do so without it;
comply with applicable law and regulation;
accordance with our legitimate interests in protecting MBM's legitimate
business interests and legal rights, including but not limited to, use in
connection with legal claims, compliance, regulatory and investigative purposes
(including disclosure of such information in connection with legal process or
your express consent to respond to any comments or complaints we may receive
from you, and/or in accordance with our legitimate interests including to
investigate any complaints received from you or from others, about our website
or our products or services;
may use information you provide to personalise (i) our communications to you;
(ii) our website; and (iii) products or services for you, in accordance with
our legitimate interests;
monitor use of our websites and online services. We may use your information to
help us check, improve and protect our products, content, services and
websites, both online and offline, in accordance with our legitimate interests;
you provide a credit or debit card, we may also use third parties (such as POS
payment providers) to check the validity of the sort code, account number and
card number you submit in order to prevent fraud, in accordance with our
legitimate interests and those of third parties;
may monitor any customer account to prevent, investigate and/or report fraud,
terrorism, misrepresentation, security incidents or crime, in accordance with
applicable law and our legitimate interests;
circumstances where you contact us by telephone, calls may be recorded for
quality, training and security purposes, in accordance with our legitimate
may use your information to invite you to take part in market research or
We may also
send you direct marketing in relation to relevant products and services.
Electronic direct marketing will only be sent where you have given your consent
to receive it, or (where this is allowed) you have been given an opportunity to
opt-out. You will continue to be able to opt-out of electronic direct marketing
at any time by following the instructions in the relevant communication.
3. With whom
and where will we share your personal data?
We may share
your personal data with our subsidiaries to process it for the purposes of
inter-group administration and to deliver products or services where elements
of these are provided by group companies other than those with which you have
We may also
share your personal data with the below third parties:
professional advisors such as our auditors and external legal and financial
and communications agencies where they have agreed to process your personal
suppliers, business partners and sub-contractors; and/or
engine and web analytics.
data may be shared with government authorities and/or law enforcement officials
if required for the purposes above, if mandated by law or if needed for the
legal protection of our legitimate interests in compliance with applicable
laws. Personal data may also be shared with third party service providers who
will process it on behalf of MBM Ltd for the purposes above. Such third parties
include, but are not limited to, providers of website hosting, maintenance,
call centre operation and identity checking.
In the event
that our business or any part of it is sold or integrated with another
business, your details will be disclosed to our advisers and those of any
prospective purchaser and will be passed to the new owners of the business.
4. How long
will you keep my personal data?
We will not
keep your personal information for any purpose for longer than is necessary and
will only retain the personal information that is necessary in relation to the
purpose. We are also required to retain certain information as required by law
or for as long as is reasonably necessary to meet regulatory requirements,
resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
are a customer, we will keep your information for the length of any contractual
relationship you have with us and after that for a period of 12 months.
Where you are a prospective customer and you have expressly consented to us
contacting you, we will only retain your data (a) until you unsubscribe from
our communications; or, if you have not unsubscribed, (b) while you interact
with us and our content; or (c) for 12 months from when you last interacted
with us or our content.
In the case
of any contact you may have with our customer services team, we will retain
those details for as long as is necessary to resolve your query and for six
months after the query is closed. Customers will support contracts will have
their details stored for the lifetime of the contract and for six months after
the contract is over.
retain your data for a short time beyond the specified retention period, to
allow for information to be reviewed and any deletion to take place. In some
instances, laws may require MBM Ltd to hold certain information for specific
periods other than those listed above.
5. Where is
my data stored?
data that we collect from you may be transferred to, and stored outside the
European Economic Area ("EEA"). It may also be processed by staff
operating outside the EEA who work for us or for one of our suppliers, in which
case the third country's data protection laws will have been approved as
adequate by the European Commission or other applicable safeguards are in
place. Further information may be obtained from our Privacy Team.
6. What are
my rights in relation to my personal data?
You have the
right to ask us not to process your personal data for marketing purposes. You
can exercise your right to prevent such processing by checking certain boxes on
the forms we use to collect your data, clicking the unsubscribe button on any
communication we have sent to you or by contacting us.
have consented to us using your personal data, you can withdraw that consent at
information we hold about you is inaccurate or incomplete, you can notify us
and ask us to correct or supplement it.
have the right, with some exceptions and qualifications, to ask us to provide a
copy of any personal data we hold about you.
have provided your data to us and it is processed by automated means, you may
be able to request that we provide it to you in a structured, machine readable
If you have
a complaint about how we have handled your personal data, you may be able to
ask us to restrict how we use your personal data while your complaint is
resolved. In some circumstances you can ask us to erase your personal data (a)
by withdrawing your consent for us to use it; (b) if it is no longer necessary
for us to use your personal data; (c) if you object to the use of your personal
data and we don't have a good reason to continue to use it; or (d) if we
haven't handled your personal data in accordance with our obligations.
7. Where can
I find more information about MBM's handling of my data?
personal data or wish to exercise your rights you can contact MBM's Privacy Manager
using this email address: firstname.lastname@example.org. If you are not happy with our response, you can contact the
Information Commissioner's Office: https://ico.org.uk/